Service Modeling with BPPM 9.5 (Atrium) Workshop

Target Audience
ProactiveNet Administrators, Service Managers

Course Objective
Analysis, modeling, acquisition and maintenance of service impact models in the Atrium CMDB using the Impact Model Designer, linking objects to the triggering events

Abstract

  • Organization-wide review of workflows to identify business processes
  • Planning and creation of service models in the Atrium CMDB and implementation in the BMC Service Impact Manager through to its full operativeness in the context of the aforementioned Event Management

Prerequisites

  • Good knowledge of Service Impact Management (SIM)
  • Optional good knowledge of BMC Atrium CMDB

Duration
3 days

Contact

Peter Eberhardt,
Manager Education

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