Managed Services
We can help operate your applications

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ITConcepts helps you operate and use your software products. The operations support, or managed service, is tailored to your needs, because we know that every customer´s workflows and software usage are slightly different.

Our Service Levels

In order to provide you the service you need, we have developed three levels of operations support that cover a variety of standards and needs. We provide support for operational issues ranging from simple vacation replacements to complete administration.
Your ITConcepts operations support will be defined for a fixed period of time. During this period, ITConcepts operations engineers can work either remotely or on-site, depending on the needs of the customer.

Operations Support
BASIC

Conducting daily tasks and checks, like job queue monitoring; helping to identify error situations (synchronization issues, frozen processes recovery); and working with problems and service requests that are related to operations support questions.

Operations Support
ADVANCED

Support for scheduling existing tasks and reports; support during error situations and recovery; process analysis; handling change requests; creating notifications based on defined templates and workflows; creating, editing or removing the system or general user accounts, or simply transferring them; creating role assignments based on predefined roles.

Operations Support
EXPERT

Help during troubleshooting; handling and resolving issues within the scope of operating the software product; developing new report designs based on provided report definitions using the report designer; test runs and activation of reports with report manager software; support for developing and activating workflows based on existing definitions; support for developing compliance management rules based on predefined regulations; resolving ITConcepts solution error messages by deploying a permanent solution (fix) from ITConcepts.

Contact

Support / Operational Services

Button Kontakt ServiceDesk

Button Telefon Hotline
DE: +49 1802661662*
FR: +33 769 860229
USA: +1 619 3086977
* 24/7 in German/English
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ITConcepts Service Desk
ITSM

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